Purchase Help

Order Method

Order Online

Only five steps are needed to purchase in our website or by phone, email or fax. Just register and log in, choose what you want, add to the cart, edit payment and shipping information, finish an order. Yes, the procedure is so simple! This way can eliminate the effect of Time Difference, and make your shopping so easy! Order online is suitable for any conditions if you trust us, or if your order amount is a little big, you can choose the following methods.

Purchase Order

Purchase Order is a payment method used by companies (usually, it is not available to individuals). We do not automatically offer this payment method on your account as we found that it was not suitable to all products sold through our service and confused some purchasers. If you feel that this payment method is appropriate to your product and customers, you can contact us, and send an email, attach your PO page, tell us your special requirements, then we will arrange corresponding sale to deal with your purchase order. When our accounting department receives the customer's official company Purchase Order they will review it. If the Purchase Order is accepted then the order will be finalized (set to be completed) and the customer will be sent a Proforma Invoice with the PO number for payment.

Please note that aiming at PO Orders, we will provide a bigger discount according to the quantities of items and total amount of the order, because we provide Wholesale Service on select items, as available.

Proforma Invoice Order

If you have some special requirements about your purchase, or you want to make something clear, you can contact us directly. If you are an regular customer, you must have a sale representative. However, if you are a new customer, you can register in the website first, and then, one of our sales will contact you voluntarily, or you can leave a message, a sale will be arranged to contact you within 12 hours.After you make a agreement with your sale representative, the sale will send you a PI (Proforma Invoice), and according to the PI, you can know the detailed product description, invoice number, shipping issues, and the payment information, etc. You order will be finished through your negotiation with our sales.

How to Request a Tracking Number or Order Status

Send an email. On the subject line write "Status or Tracking requested for Order (write in order number)". If you have received part of the order please let us know which items you are still waiting for in the body of the email.
Or you can contact your sale representative directly, and ask for the tracking numbers.

Please note that tracking numbers are usually not available until at least the day following placing of the order.
Delivery Time

We offers 1-2 days process time on most online orders meaning that your order will ship within a 48-hour period from the time it was received, excluding weekends and holidays.

And according to shipping methods, delivery time around the world is estimated as follows:

If you want to know more shipping and payment, please visit our website shipping guide and payment methods.
  • UPS Overnight
  • Within 1-4 business days;
  • UPS
  • Within 2-5 business days;
  • UPS Grund
  • Within 3-7 business days;

After-Sale Service

We provide high quality products, and try to meet customers' requirements, however, in few cases, you are not satisfied with our goods, don' t worry about that, you can enjoy a 60 Days Return & Exchange Policy, you don' t need to worry about the shipping fee when you decide to exchange or return your items.

What' s more, if you have some questions about usage of your purchase, you can write an email. Tell us your problems, then we will do our best to help you.


You Will pay nothing if unauthorized charges are made to your credit card as a result of shopping.


All information is encrypted and transmitted without risk using a Secure Sockets Layer (SSL) protocol.

How We Protect Your Personal Data ?


1. If, you are unsatisfied with your purchase you may return it in its original condition as soon as possible for a refund. We Will even pay for return shipping!

2. To deliver worry free operation and eliminate the cost associated with out of warranty repairs, we offer a Warranty as a standard feature across all major product lines.